In today's fast environment, minor IT issues can significantly lose revenue. In addition, overloaded networks and failing printers may lead to dissatisfied workers, reduced production, and unhappy consumers. Many companies take a reactive approach to managed IT services . For example, you can save your IT department a few hours of work per week with the break-fix method. Otherwise, many additional hours are lost, and money is wasted when systems fail later. Here we will discuss the discrepancies between proactive and reactive support. Or the proactive approach is so critical to your company's success. The reactive IT support Reactive support, known as the break-fix approach, occurs when companies react to situations possibly damaged. Typically, when a company's server or application goes down and fails, an outsourced IT service diagnoses the problem, replacement parts, and repairs the problem. The other best thing about it is that its cost is around thousands, not millions